Use of this site and the services we provide
These are the terms and conditions which apply to use of this site and the services we provide. If you have any questions or concerns please feel free to get in touch
We are Method Valuation UK Limited a company registered in England and Wales. Our company registration number is 08894835 and our registered office is at 4 Staithes, The Watermark, Gateshead, Tyne & Wear, NE11 9SN (“Method”). Our registered VAT number is 188900373. We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
In these terms and conditions:
These are the terms and conditions which apply to use of this site and the services we provide. You will be unable to access many areas of this site without registering your details with us. Certain areas of this site are only open to you if you register.
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
The Valuer’s Product is provided by a Valuer. These products will come with their own terms and conditions. We highly recommend you read the terms and conditions of the Valuer before instructing the Valuer to undertake a valuation on your behalf. We do not endorse, recommend or accept responsibility for the Valuers, their products or services, their websites or for any information, opinions or views given or advice they provide.
You can contact us by telephoning our customer service team at 01642-269306 or by emailing us at firstname.lastname@example.org.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
We provide an online service which enables you to request quotations for, instruct valuations of and track the progress of property valuations. Through our site you are able to compare products or services provided by different Valuers. The fees for our various service levels and products are set out on the site. We do not receive a fee and/or commission from the Valuers when you use our service to purchase the Valuer’s Product. Our customer services team is available to support with any offline queries.
The Site may only be accessed and used by a private individual or by a business to seek a product directly for that individual or business or on behalf of its client. You are not permitted to use the Site:
You also agree:
You may only include a link to the Site provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to require you to remove any link to the Site immediately without reason.
You are deemed to place an order for our services/products with us by ordering via our online checkout process. When you pay to reveal the identity of the Valuers who have provided or have been asked to provide quotations, this will be revealed on the Site (“Stage 1 Order”). When you have accepted a Valuer’s quotation, and agreed to accept their terms of business you will be able to issue your instruction through the Site (“Stage 2 Order”). Your instruction will be issued to the valuer you have selected, with confirmation that you accept their terms of business. You will then receive confirmation from the Valuer that they have accepted the instruction. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. Where requested, we will send you an order acknowledgement, detailing the products you have ordered.
On issuing an instruction through the site you will be able to track the Valuer’s progress with the valuation, communicate with the Valuer using our secure GDPR compliant communications architecture, download a copy of the valuation when it has been uploaded by the Valuer, issue Post Valuation Queries (“PVQs”) through our secure GDPR compliant PVQs system and obtain a comprehensive case history with a full summary and copies of all correspondence issued through the system. The correspondence is time and date stamped.
You are no obliged to place a Stage 2 Order if you place a Stage 1 Order.
Our acceptance of your order takes place as soon as you complete the order process, at which point a contract will come into existence between you and us.
Stage 2 Orders placed incorrectly and/or without subsequent cancellation or amendment, will be carried out as per instruction and invoiced accordingly. Once Stage 1 Orders are placed there will be no opportunity for cancellation or amendment.
Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK. If you choose to use the Site from locations outside the UK, you do so at your sole risk and you are responsible for compliance with all applicable local laws.
4.1 The price for Stage 1 Orders is £25.00 + VAT. The price for Stage 2 Orders is £50.00 + VAT. Payment is made through the sites on-line payment system. 4.2 Where to find the price for the product. The price of our various products/services (which includes VAT) will be the price indicated on the order pages when you placed your order. You agree to pay any fees and/or other charges incurred by you in accordance with any payment provisions set out on the Site. 4.3 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect. 4.4 Valuer’s Products. Payment for the Valuer’s Product will be made directly to the Valuer and in accordance with the terms of business agreed between the Customer and the Valuer. Method is wholly separate from this transaction. The Valuer’s Product is provided by the Valuer subject to its own terms and conditions. 4.5 Quotes. By providing quotes for Valuer’s Products we are not making an offer on behalf of the Valuer to contract with you on those terms. Instead, by submitting your details, you are making an offer to purchase the relevant Valuer’s Product from the Valuer subject to their relevant terms of business. The contract will be concluded once your offer has been accepted.
5.1 Liability. You agree that you will be liable to us for any damage, loss, claim, demand, liability or expense (including reasonable legal fees) that we may suffer or incur arising out of or in connection with your conduct on the Site and/or your breach of these terms and conditions. 5.2 Your personal information. Our service allows you to search for and compare various types of Valuer’s Products from different Valuers. You will need to answer a number of questions on the Site in order to compare or obtain a quote for any Valuer’s Product. Please ensure that you answer all questions correctly and provide all the correct information. Failure to provide accurate information may result in the Valuers increasing their fee quotes or charges where an instruction has been issued. 5.3 Permissions. You must get permission from any other person whose information you intend to provide on the Site before you provide it. In submitting any other person's details, you are confirming to us that you have their permission to do so and that they understand how their details will be used. 5.4 Viruses. You must take all reasonable precautions (including using appropriate virus checking software) to ensure that any information, content, material or data you provide (including User Content) is free from viruses and anything else which may have a harmful effect on any part of the Sites or the websites of third parties or any other technology. 5.5 Usernames and Passwords. If you create any usernames and passwords when using the Sites, they must be kept confidential by you and must not be shared with anyone. If you do disclose to anyone your username, password and/or other identification information, you are solely responsible for all activities undertaken on the Sites using your username, password and/or other identification information. 5.6 Suitability of products. The Valuer’s Products displayed on our Site are not provided by us but by Valuers over whom we do not have control. It is your responsibility to satisfy yourself that you wish to obtain any Valuer’s Product before ordering it.
If you wish to cancel your Stage 2 Order you must within one hour of placing the order:
please note that once we have accepted your order you shall not be entitled to a refund, as our products will be personalised for you and are bespoke to the property for which they are ordered. Further, Stage 1 Orders cannot be cancelled given the nature of the order and instantaneous delivery of the product. The provisions of this clause do not affect your statutory rights.
During the order process we will let you know when we will provide the products to you.
If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
We may have to suspend the supply of a product to:
We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend. As you are not charged for Stage 1 Orders until at least 1 valuer has provided a quotation this policy does not apply to Stage 1 Orders. If we suspend the valuation instruction and instruction management process for a period in excess of 48 hours, we will refund any sums you have paid for this service.
We are not able to guarantee that the material on the Sites is accurate and free from errors or omissions at all times. We reserve the right to add, amend, delete, edit, remove or modify any information, content, material or data displayed on the Site at any time and without notice. The information and descriptions of Valuer’s Products on the Site may not represent the complete descriptions of all the features and terms and conditions of the Valuer’s Products. You must ensure that you carefully read all the features and terms and conditions of any Valuer’s Product before ordering it.
We do not provide refunds for Stage 1 Orders or Stage 2 Orders except in accordance with paragraph 7.4.
If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 01642-269306, email us at email@example.com or write to us at Varsity House, 2 Falcon Court, Preston Farm Business Park, Stockton on Tees, TS18 3TS.
If you are unhappy with any product or service you have obtained from a Valuer or have any complaint regarding any Valuer, you should address your complaint directly to that Valuer. If you require their contact details, please contact our customer services team who will be happy to assist.
Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
Subject to the paragraph immediately above, we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us and we do not accept any responsibility or liability for any loss or damage you may incur:
Subject to paragraph 9.1, our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you to us for our products or services under such contract.
All potential liability with respect to the valuations lies with the Valuer who provides the Valuer’s Products subject to its own terms of business. It is the Valuer’s responsibility to ensure that such terms of business satisfy the RICS requirements and it is your responsibility to review, sign and upload a signed copy to Method’s valuation management system to accept such terms of business.
We do not give any warranty that the Sites are free from viruses or anything else which may have a harmful effect on any technology.
The trade marks, copyright, database rights and other intellectual property rights in the Site and in the information, content, material or data that we display on the Site belong to us or our licensors and all such rights are reserved. You must not use such information or copyright material unless you have written permission from us to do so.
You will retain ownership of any content that you submit, or otherwise make publicly available on or through the Site ("User Content"). You grant us a perpetual, irrevocable, transferable, worldwide, royalty free and unlimited licence to use such User Content in any manner and for any purpose.
You are permitted to print and download extracts from the Site for your own use or use in your business on the following basis:
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.