Our terms and conditions

Use of this site and the services we provide

These are the terms and conditions which apply to use of this site and the services we provide. If you have any questions or concerns please feel free to get in touch

1. Introduction

1.1. Who we are.

We are Method Valuation UK Limited a company registered in England and Wales. Our company registration number is 08894835 and our registered office is at 4 Staithes, The Watermark, Gateshead, Tyne & Wear, NE11 9SN (“Method”). Our registered VAT number is 188900373. We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

1.2 Definitions and interpretation.

In these terms and conditions:

  1. “RICS” means the Royal Institution of Chartered Surveyors;
  2. “Site” means any mobile applications or other similar devices, channels or applications operated on or behalf of https://www.method-vm.co.uk/;
  3. “Valuer” means a RICS regulated surveying company or practice supplying valuations of property assets and who have entered into an agreement with Method to provide quotations and valuations through the Method xi valuation management system;
  4. “Valuer’s Product” means any product or service that are offered or made available through our site which is provided by a Valuer;
  5. “writing” or “written” includes email;
  6. “you” and “your” means any person who accesses and uses the Site; and
  7. references to the singular include the plural and vice versa.

1.3 What these terms cover.

These are the terms and conditions which apply to use of this site and the services we provide. You will be unable to access many areas of this site without registering your details with us. Certain areas of this site are only open to you if you register.

1.4 Why you should read them.

By accessing this site and/or placing an order, you agree to be bound by and act in accordance with these terms and conditions and our privacy policy. Using this site indicates that you accept these terms and conditions and our privacy policy regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this site.

1.5 Revisions.

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

1.6 Valuer’s Product.

The Valuer’s Product is provided by a Valuer. These products will come with their own terms and conditions. We highly recommend you read the terms and conditions of the Valuer before instructing the Valuer to undertake a valuation on your behalf. We do not endorse, recommend or accept responsibility for the Valuers, their products or services, their websites or for any information, opinions or views given or advice they provide.

1.7 How to contact us.

You can contact us by telephoning our customer service team at 01642-269306 or by emailing us at helpdesk@method-vm.co.uk.

1.8 How we may contact you.

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2. Our Site

2.1 Our Service.

We provide an online service which enables you to request quotations for, instruct valuations of and track the progress of property valuations. Through our site you are able to compare products or services provided by different Valuers. The fees for our various service levels and products are set out on the site. We do not receive a fee and/or commission from the Valuers when you use our service to purchase the Valuer’s Product. Our customer services team is available to support with any offline queries.

2.2 Permitted Use.

The Site may only be accessed and used by a private individual or by a business to seek a product directly for that individual or business or on behalf of its client. You are not permitted to use the Site:

  1. in any way that breaches any applicable local, national or international law or regulation;
  2. in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect;
  3. to harm, threaten, abuse, embarrass, defame, libel, intimidate or harass another person, or in a way that invades another person's privacy or is obscene, offensive, hateful, indecent, inappropriate, objectionable, unacceptable, discriminatory or damaging as determined by us;
  4. to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
  5. in a way that interferes with, disrupts or imposes an unreasonable or disproportionately large burden on our communications and technical systems; and
  6. to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

2.3 Site restrictions.

You also agree:

  1. Not to reproduce, duplicate, copy or re-sell any part of our site;
  2. Not to access without authority, interfere with, damage or disrupt:
    1. any part of our site;
    2. any equipment or network on which our site is stored;
    3. any software used in the provision of our site; or
    4. any equipment or network or software owned or used by any third party.

2.4 Links to the Site.

You may only include a link to the Site provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to require you to remove any link to the Site immediately without reason.

3. Our contract with you

3.1 Orders.

You are deemed to place an order for our services/products with us by ordering via our online checkout process. When you pay to reveal the identity of the Valuers who have provided or have been asked to provide quotations, this will be revealed on the Site (“Stage 1 Order”). When you have accepted a Valuer’s quotation, and agreed to accept their terms of business you will be able to issue your instruction through the Site (“Stage 2 Order”). Your instruction will be issued to the valuer you have selected, with confirmation that you accept their terms of business. You will then receive confirmation from the Valuer that they have accepted the instruction. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. Where requested, we will send you an order acknowledgement, detailing the products you have ordered.

3.2 Issuing an instruction.

On issuing an instruction through the site you will be able to track the Valuer’s progress with the valuation, communicate with the Valuer using our secure GDPR compliant communications architecture, download a copy of the valuation when it has been uploaded by the Valuer, issue Post Valuation Queries (“PVQs”) through our secure GDPR compliant PVQs system and obtain a comprehensive case history with a full summary and copies of all correspondence issued through the system. The correspondence is time and date stamped.

3.3 Stage 2 Order.

You are no obliged to place a Stage 2 Order if you place a Stage 1 Order.

3.4 How we will accept your order.

Our acceptance of your order takes place as soon as you complete the order process, at which point a contract will come into existence between you and us.

3.5 Incorrect orders.

Stage 2 Orders placed incorrectly and/or without subsequent cancellation or amendment, will be carried out as per instruction and invoiced accordingly. Once Stage 1 Orders are placed there will be no opportunity for cancellation or amendment.

3.6 We only sell to the UK.

Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK. If you choose to use the Site from locations outside the UK, you do so at your sole risk and you are responsible for compliance with all applicable local laws.

4. Price and payment

4.1 The price for Stage 1 Orders is £25.00 + VAT. The price for Stage 2 Orders is £50.00 + VAT. Payment is made through the sites on-line payment system. 4.2 Where to find the price for the product. The price of our various products/services (which includes VAT) will be the price indicated on the order pages when you placed your order. You agree to pay any fees and/or other charges incurred by you in accordance with any payment provisions set out on the Site. 4.3 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect. 4.4 Valuer’s Products. Payment for the Valuer’s Product will be made directly to the Valuer and in accordance with the terms of business agreed between the Customer and the Valuer. Method is wholly separate from this transaction. The Valuer’s Product is provided by the Valuer subject to its own terms and conditions. 4.5 Quotes. By providing quotes for Valuer’s Products we are not making an offer on behalf of the Valuer to contract with you on those terms. Instead, by submitting your details, you are making an offer to purchase the relevant Valuer’s Product from the Valuer subject to their relevant terms of business. The contract will be concluded once your offer has been accepted.

5. Your responsibilities

5.1 Liability. You agree that you will be liable to us for any damage, loss, claim, demand, liability or expense (including reasonable legal fees) that we may suffer or incur arising out of or in connection with your conduct on the Site and/or your breach of these terms and conditions. 5.2 Your personal information. Our service allows you to search for and compare various types of Valuer’s Products from different Valuers. You will need to answer a number of questions on the Site in order to compare or obtain a quote for any Valuer’s Product. Please ensure that you answer all questions correctly and provide all the correct information. Failure to provide accurate information may result in the Valuers increasing their fee quotes or charges where an instruction has been issued. 5.3 Permissions. You must get permission from any other person whose information you intend to provide on the Site before you provide it. In submitting any other person's details, you are confirming to us that you have their permission to do so and that they understand how their details will be used. 5.4 Viruses. You must take all reasonable precautions (including using appropriate virus checking software) to ensure that any information, content, material or data you provide (including User Content) is free from viruses and anything else which may have a harmful effect on any part of the Sites or the websites of third parties or any other technology. 5.5 Usernames and Passwords. If you create any usernames and passwords when using the Sites, they must be kept confidential by you and must not be shared with anyone. If you do disclose to anyone your username, password and/or other identification information, you are solely responsible for all activities undertaken on the Sites using your username, password and/or other identification information. 5.6 Suitability of products. The Valuer’s Products displayed on our Site are not provided by us but by Valuers over whom we do not have control. It is your responsibility to satisfy yourself that you wish to obtain any Valuer’s Product before ordering it.

6. Cancellations

6.1 cancel your Stage 2 Order.

If you wish to cancel your Stage 2 Order you must within one hour of placing the order:

  1. notify us by email that you wish to cancel the order; or
  2. log into the website and use the messaging system to inform us of your wish to cancel the order.

6.2 Subject to the above paragraph.

please note that once we have accepted your order you shall not be entitled to a refund, as our products will be personalised for you and are bespoke to the property for which they are ordered. Further, Stage 1 Orders cannot be cancelled given the nature of the order and instantaneous delivery of the product. The provisions of this clause do not affect your statutory rights.

7. Our Responsibilities

7.1 When we will provide the products.

During the order process we will let you know when we will provide the products to you.

7.2 We are not responsible for delays outside our control.

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.3 Reasons we may suspend the supply of products to you.

We may have to suspend the supply of a product to:

  1. deal with technical problems or make minor technical changes;
  2. update the product to reflect changes in relevant laws and regulatory requirements.

7.4 Your rights if we suspend the supply of products.

We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend. As you are not charged for Stage 1 Orders until at least 1 valuer has provided a quotation this policy does not apply to Stage 1 Orders. If we suspend the valuation instruction and instruction management process for a period in excess of 48 hours, we will refund any sums you have paid for this service.

7.5 Information on our Site.

We are not able to guarantee that the material on the Sites is accurate and free from errors or omissions at all times. We reserve the right to add, amend, delete, edit, remove or modify any information, content, material or data displayed on the Site at any time and without notice. The information and descriptions of Valuer’s Products on the Site may not represent the complete descriptions of all the features and terms and conditions of the Valuer’s Products. You must ensure that you carefully read all the features and terms and conditions of any Valuer’s Product before ordering it.

8. Refunds Policy.

8.1 Refunds.

We do not provide refunds for Stage 1 Orders or Stage 2 Orders except in accordance with paragraph 7.4.

9. Complaints

9.1 How to tell us about problems.

If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 01642-269306, email us at helpdesk@method-vm.co.uk or write to us at Varsity House, 2 Falcon Court, Preston Farm Business Park, Stockton on Tees, TS18 3TS.

9.2 Valuers.

If you are unhappy with any product or service you have obtained from a Valuer or have any complaint regarding any Valuer, you should address your complaint directly to that Valuer. If you require their contact details, please contact our customer services team who will be happy to assist.

10. Our Liability

10.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

10.2 Excluded liability.

Subject to the paragraph immediately above, we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us and we do not accept any responsibility or liability for any loss or damage you may incur:

  1. if any information, content, material or data you provide on the Sites is not correct, complete and accurate, or if it is misleading, or if you fail to disclose all relevant facts;
  2. in the event that any Valuer’s Product you apply for does not meet your requirements or is not suitable for you;
  3. in connection with the accuracy or content of any reviews of products or services displayed on our Sites or on any other website that you may access via our Sites;
  4. for any acts, omissions, errors or defaults of any third party in connection with that product or service;
  5. which are indirect or not foreseeable by us when you accessed or used the Sites;
  6. arising from an inability to access the Sites, from any use of the Sites or from reliance on the data transmitted using the Sites where such losses or damages are caused by any event beyond our reasonable control including as a result of the nature of electronic transmission of data over the internet; or
  7. in connection with any act, omission, error or default by any third party provider in the provision of any product or service, or the execution of, or any investment made by you.

10.3 Liability cap.

Subject to paragraph 9.1, our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you to us for our products or services under such contract.

10.4 Valuations.

All potential liability with respect to the valuations lies with the Valuer who provides the Valuer’s Products subject to its own terms of business. It is the Valuer’s responsibility to ensure that such terms of business satisfy the RICS requirements and it is your responsibility to review, sign and upload a signed copy to Method’s valuation management system to accept such terms of business.

10.5 No warranty.

We do not give any warranty that the Sites are free from viruses or anything else which may have a harmful effect on any technology.

11. Intellectual Property

11.1 The trade marks, copyright, database rights and other intellectual property rights.

The trade marks, copyright, database rights and other intellectual property rights in the Site and in the information, content, material or data that we display on the Site belong to us or our licensors and all such rights are reserved. You must not use such information or copyright material unless you have written permission from us to do so.

11.2 You will retain ownership of any content that you submit.

You will retain ownership of any content that you submit, or otherwise make publicly available on or through the Site ("User Content"). You grant us a perpetual, irrevocable, transferable, worldwide, royalty free and unlimited licence to use such User Content in any manner and for any purpose.

11.3 You are permitted to print and download.

You are permitted to print and download extracts from the Site for your own use or use in your business on the following basis:

  1. no documents or related graphics on the Site are modified in any way;
  2. no graphics on the Site are used separately from accompanying text; and
  3. any of our copyright and trade mark notices and this permission notice appear in all copies.

12. How we may use your personal information

12.1 How we will use your personal information.

We will only use your personal information as set out in our privacy policy set out in our website method-vm.co.uk.

13. Other important terms

13.1 We may transfer this agreement to someone else.

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

13.2 Entire agreement.

These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us relating to your access to and use of the Sites and supersede any prior agreements (including any previous terms of use of the Sites).

13.3 Nobody else has any rights under this contract.

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

13.4 If a court finds part of this contract illegal.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.5 Even if we delay in enforcing this contract, we can still enforce it later.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

13.6 Which laws apply to this contract and where you may bring legal proceedings.

These terms are governed by English law and each of you and us submits to the exclusive jurisdiction of the courts of England and Wales in connection with these Terms of Use and your access to and use of the Sites (including any claims or disputes).